All returns must be authorised prior to being sent back.
Products will only be accepted for return where:
Opened, used or tampered-with products will not be accepted for return and will not qualify for a refund or credit.
Claims relating to products that are:
must be reported to Thrive 365 Supplements cc within 7 days of receipt, where reasonably possible.
The Company may request photographs, batch numbers, invoices and other information to investigate the claim.
Where a product is confirmed to be defective or incorrectly supplied, the Company will arrange an appropriate replacement, credit or refund.
Any suspected quality defect, adverse product issue or concern regarding the safety or integrity of a product must be reported immediately and must include the product name, batch number, expiry date, quantity affected and details of the complaint.
Products subject to a quality complaint can be returned without prior instruction from the Company.
Approved returns or claims will be resolved by way of replacement, credit note or refund, at the Company’s discretion and subject to the circumstances of the claim.
No credit or refund will be issued for unauthorised returns or products that do not meet the requirements of this policy.
No opened products will be accepted for return or refund, except where required by applicable consumer or other legislation in circumstances such as a confirmed product defect, incorrect supply or safety-related issue.
The company has the right to inspect all returned products before approving any credit, replacement or refund.
